Frequently Asked Questions

Can I bring furniture or other items on the IKEA Ferry?

No you may not bring furniture on the ferry. You may only bring whatever fits in the blue bag provided by IKEA

How tall do I need to be to ride the Shark?

You must be 40 inches or taller to ride the Shark.

Can children attend Happy Hour or Tropical Oasis if accompanied by an adult?

No. Only guests who are 21+ may attend the Happy Hour, Tropical Oasis and select specialty events.

What is New York Water Taxi?

New York Water Taxi is a private company offering water borne transportation, sightseeing tours, and private event charters.

We offer three types of service:

  • 1. Daily New York Harbor Cruises offer dazzling vistas of the iconic New York City and New Jersey skylines, intimate views of celebrated infrastructure and monuments, sightseeing tickets in New York and a unique experience that you and your loved ones will not forget. Seeing New York from the deck of one of our esteemed vessels is a unique way to see our city.
  • 2. Specialty Cruises are provided in collaboration with other businesses, agencies, or individuals, such as our hugely popular IKEA Shuttle, our NYC night cruises, and our hop on hop off water taxi.
  • 3. Boat Charters will impress any group with a unique private excursion including food and drinks. Let the spectacular New York Harbor be a backdrop for your special event. Contact the Charter Sales Department to learn more!

Can I call a Water Taxi to pick me up?

No, New York Water Taxi operates on a set schedule.

Can I charter a Water Taxi for a private event?

Absolutely! Past clients have told us that holding their private events aboard our iconic ships made for unforgettable and successful events. Contact the Charter Sales Department to learn more!

Are animals allowed on board?

Only “assisted life” and “seeing eye” dogs are allowed on board. No other animals are permitted.

Are the boats accessible to the handicapped?

Yes! All our boats are designed to be fully ADA Compliant, as are all our docks. For additional safety reasons, wheelchairs do not have access to the top deck.

Can I bring food?

We do not allow outside food and beverage on any of the tours as we have our concessions on all of our tours and products (except Ikea Service).  The only exception is the schooner Pioneer.  We do allow Outside Food and Beverage (Non-Alcoholic) on the Pioneer as we do not have Concessions on this particular vessel.

How do I buy tickets?

You may buy a ticket one of three ways: through our website, by calling (212) 742-1969, or by purchasing at your point of departure.

What is the age limit for a child ticket?

All passengers are required to have a ticket.  Passengers 3 and under receive a free ticket and 3-12 are eligible for a child ticket.    

Do you offer group discounts?

Yes! We love groups and will do everything possible to accommodate your needs! Please contact our Tourism & Group Sales Department.

Do you sell a monthly pass?

No! We do not offer monthly passes.

Can I use my MTA MetroCard?

No! We do not accept them at this time.

Do you allow smoking on the boats?

New York Water Taxi boats are smoke-free.

What happens if the weather is bad?

Our boats operate rain or shine. All of our boats have indoor seating so regardless of the weather outside, you will be comfortable inside our climate controlled cabins. If the Captain determines that weather conditions make it unsafe to sail, the service may be terminated by the Captain at any time. If you reserved a ticket for a boat that is cancelled, we will work with you to exchange your ticket for another boat.

How many passengers do the boats carry?

The New York Water Taxi vessels can accommodate either 64 or 149 passengers depending on which class of water taxi boat.
The ZEPHYR Cruise Boat can accomodate 600 passengers.
The SHARK Speedboat can accomodate 135 passengers.
Learn more about our vessels!

Can I sit on the top deck?

Yes! Our viewing decks are the best! Our first-come/first-served decks offer 360-degree views that are unparalleled. Capacity is based on U.S. Coast Guard regulations.

Do you have a Lost & Found?

If you are missing something, please contact our call center.