Our Privacy Policy

Privacy Policy Statement

Welcome to New York Trans Harbor LLC d/b/a New York Water Taxi! We appreciate your interest and look forward to providing you an exceptional experience on New York City’s waterfront. This document describes how NYWT collects and uses Personal Information (as hereinafter defined) provided through our websites, email, services and partners. We are not responsible for the practices of any partners or resellers including those who have a link on our website. By using our websites or other services, or providing information to us you agree to the terms and conditions of this Privacy Policy.

Information That NYWT May Collect:

NYWT may gather the information which you have directly provided including but not limited to your name, email address, phone number, mailing address, date of birth, credit card information, purchase and reservation information and other details you voluntarily provide (“Personal Information”). At times NYWT may also collect information which cannot be used to personally identify a user such as your server or connection’s unique identifier, the device, browser and version you are using, your location, the web pages you visited prior to arriving on the NYWT website and once you leave, action on the NYWT website, searches, and demographic information (“Other Information”). Personal Information and Other Information (hereinafter, collectively the “Information”) is provided, together with other means, via web transactions, submission of online forms, emails, mail, phone calls, customer surveys, data collected by NYWT employees, newsletters, social media and referral sites.


NYWT may also use technologies such as cookies or other similar mechanisms. A cookie is a piece of data sent from a website that is stored by a user’s computer. The cookies allow NYWT to among other things, remember your computer’s preferences, measure effectiveness of communications, web features and settings, generate usage reports and gather statistical data. Please be aware that many web browsers provide the capability to configure your cookie settings, however disabling cookies may limit the functionality of the NYWT website. At times NYWT may permit third-party companies to place advertisements on our sites. Such companies shall have the ability to place their own cookies however they would not have access to the information we collect through NYWT cookies. Such other cookies would be subject to that companies privacy policies.

Use and Disclosure of Information:

Information may be shared with partners directly involved in the fulfilment of a particular purchase or in connection with assisting NYWT to perform certain tasks on our behalf, in compliance this this Privacy Policy. Information may also be utilized in marketing campaign as long as such efforts cannot be directly matched to an individual without prior written consent unless otherwise specified in a separate agreement. However, NYWT will not sell any Personal Information to advertisers or other third parties. NYWT may also disclose Information if we believe that it is necessary to: (a) comply with the law; (b) respond to requests from a legal, regulatory or governmental authority; (c) enforce NYWT’s Terms and Conditions: (d) protect any person from serious harm; (e) protect and defend NYWT’s operations, rights, privacy, safety or property, or that of its subsidiaries, affiliates, officers, employees, contractors, agents and/or partners; and (f) allow NYWT to proceed with business transactions such as but not limited to process credit card transactions, pursue legal remedies, sell, transfer or assign NYWT assets or limit damages.


At NYWT, we utilize industry standard storage and protection procedures in order to safeguard Personal Information on servers which are not accessible to the public. No data storage or transmission plan is without risk. In the event that there is a compromise or breach in the data environment, NYWT will take reasonable to address the situation and notify you as expeditiously as possible, however NYWT will not be held responsible for events arising from unauthorized access to Information. Therefore, prior to submitting sensitive data you would not want made public, you should recognize that such use of NYWT’s services and release of Information is solely at your own risk.

Changes NYWT reserves the right to change or revise this Privacy Policy from time to time. All new updates to the Privacy Policy will be posed to the NYWT website. The current version was last revised on the date listed above.


If you have any questions or concerns about NYWT, our services, the Privacy Policy or to opt-out of such uses where possible, please contact us at info@nywt.com.

Terms and Conditions

Welcome to nywatertaxi.com and circlelinedowntown.com (the “Website”) operated by New York Trans Harbor LLC d/b/a New York Water Taxi (“NYTH”)! The following terms and conditions together with the Privacy Policy and all applicable laws (the “Terms”) govern use of the Website together with outlining ticketing operations, procedures and liabilities. Please read the all applicable documents linked on the Website carefully. The person using or purchasing tickets from the Website is expressly agreeing on behalf of themselves and any individual associated with a particular booking, to be legally bound to the Terms. Such Terms may be updated from time to time and will become effective immediately upon posting online. In the event that you do not agree to the Terms you should not continue to use the Website.

Permitted Use: The Website is available only to those persons who are eligible to form legally binding agreement(s) based on applicable law. Those who do not qualify are not permitted to use the Website. You agree that you are authorized to visit the Website and that you are doing so solely for your personal use. You shall not copy, reproduce, republish, download, post, modify, or otherwise disseminate material from the Website, including but not limited to: images, videos, or content, in any manner except for personal and non-commercial use without the express written consent of NYTH. You confirm that you are in good standing with NYTH and have not previously been banned from use of any aspect of the service.

Non-Permitted Uses: You agree not to use the site for any illegal or non-permitted purposes. You will not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, robot, rootkit or other malicious computer software. Repetitive data extraction devices or other means with similar functionality which may impinge on the proper use of the Website.

Investigation and Remedy: In the event that NYTH believes that any aspect of the Terms have been violated, you agree to allow without prior notice and at NYTH’s sole discretion that any account or access may be blocked and tickets may be revoked which you agree to accept without refund or remedy. NYTH reserves the right to investigate and take the appropriate legal action in response to any suspicious or improper potential, planned or anticipated use of the Website. You also agree to enter into injunctive or other relief as deemed necessary by the laws governing such violation of the Terms.

Personal Information: To process an order you need to provide certain personal information. You shall be solely responsible for your actions as it relates to the security and password of the information that you enter on the Website. Refer to the NYTH Privacy Policy for further information. You shall notify NYTH in the event of any breach, impersonation or fraudulent activity with your account or said data. You consent to allow NYTH to use your personal information for communication purposes including but not limited contracts, promotions, tickets, surveys and same shall be considered a legal conveyance of notification.

Content, Listings and Updates: NYTH shall endeavor to maintain accurate and up-to-date information on the Website. However, in some cases the Website may contain false or defective information or that servers or deliverables will be free of viruses or bugs. In the event you encounter any misinformation please feel free to notify: info@nywt.com. The Website may include third party links or content. NYTH does not certify the safety or validity of such data. Please note that in visiting the Website there may be content or links which some deem offensive, inappropriate, inaccurate, or otherwise harmful therefore you access the Website under your own volition and at your own risk and agree that NYTH is not responsible and that you will not lay a claim resulting from use of the Website. NYTH reserves the right to edit or remove any material submitted to this website, stored on servers, hosted or published on this website.

Website Operations and Maintenance: NYTH strives to operate the Website 24 hours a day, 7 days a week. While NYTH shall not be liable for any consequential damages due to suspension, whether temporary or permanent, of service, in the event of required maintenance NYTH will diligently work to ensure that access is returned as soon as possible.

Prices and Currency: All prices are listed on a per person basis and in United States dollars unless otherwise indicated. In some cases additional taxes or fees may apply. Prices are subject to change and do not include tips or gratuities. While at various times NYTH may offer discounts on entrance rates, seasonal special offers instances where prices may vary. The price of your ticket(s) will be confirmed at the time of purchase. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. A total price of your ticket(s) will be given before you confirm your purchase which you may accept or not.

Coupons: While supplies last. Valid on walk-up and online sales only. Limit 4 per customer. Must present code for discount. Cannot be combined with any other special offers, discounts, or coupons. Cannot be applied to previously purchased tickets. Coupon has no cash value.

Ticket Bookings and Cancellations: ALL VOUCHER AND TICKET SALES ARE FINAL. NO REFUNDS, NO RETURNS, NO EXCHANGES, subject to the sole discretion of NYTH. A ticket or voucher constitutes a revocable license for the specific attraction for which it is issued. NYTH accepts all major credit cards. The card holder must be authorized to make the purchase on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the purchase is made. In some cases fees, taxes or charges may be assessed to transactions on the Website. Full payment is required to confirm a reservation. NYTH reserves the right to refuse admission and service to anyone and to remove and/or evict anyone not cooperating with the staff or not complying with the rules and regulations of the attraction specified on the ticket or otherwise engaging in illegal, disruptive, or dangerous behavior. A refunds or exchanges will not be issued due to a disruption or inability to attend, complete or fully enjoy the service provided by NYTH, or its partners. Refunds are not available due to weather conditions. Resale of tickets or vouchers is expressly prohibited and would be subject to penalty. The customer is responsible for maintaining their ticket or voucher in a safe location and NYTH shall not be obligated to replace any tickets after initial issuance. Tickets are valid for one-time use per person and subject to additional rules and regulations. Taking the services provided by NYTH are at your own risk. Children must be accompanied by an adult. In the event that NYTH has to change or cancel a service, NYTH will not be responsible for payment of any expenses, costs or losses incurred as a result of any change or cancellation.

Processing: When a customer submits a transaction the payment may be processed by a third party. The buyer may be subject to additional Terms and Conditions of such third party processor and should take the necessary steps to ensure compliance.

Customer’s Responsibilities: You certify that all customers associated with the purchased tickets are normally in good health and able to fulfill the physical demands of the experience.

Special Requests and Medical Conditions: It is your responsibility to advise NYTH at the time of purchase of any special need or request for any member of your party. While NYTH will use reasonable efforts to deliver on such requests, failure to meet any special request will not be grounds for a breach. Noting a request will not ensure action unless and until specifically confirmed; all special requests are subject to availability. It is the responsibility of the customer to ensure all members of the party are in possession of all necessary travel and health documents before departure. We cannot accept any liability or associated costs if you are refused entry onto transport or into the attraction country as a result of failure to carry correct documentation.

Call Monitoring and Recording: As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.

Copyrights and Trademarks: The Website contains terms, images, logos, graphics, scripts and software which are registered and protected under U.S. and international copyright and trademark laws. You should assume that everything you see or read on this Site is protected by copyright unless otherwise stated and may only be used according to these Terms and Conditions. Use of the Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right is strictly prohibit without the express written consent and accreditation of NYTH.

Hold Harmless: To the fullest extent permitted by law users of the Website agrees to indemnify, defend and hold harmless NYTH and all associated entities, officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as their interests may appear together with their partners successors and assigns, from and against any and all losses, claims, suits, damages, penalties, fines, judgment, liabilities, (including without limitation, death, personal injuries, expenses, attorney fees and costs incurred in connection with the use of the Website or the services conveyed by NYTH, directly or indirectly arising out of, alleged to arise out of or in connection with or as a consequence of the performance or non-performance of the use of the Website.


Limitation of Liability: NYTH shall not be liable in contract, tort, strict liability, warranty or otherwise, for any special, incidental or consequential damages, such as, but not limited to, delay, disruption, loss of product, loss of anticipated profits or revenue, loss of use of the equipment or system, non-operation, or cost of capital. Please note that some of the jurisdictions may not allow the exclusion of implied warranties, so some of above exclusions may not apply to you, however in the event that a portion of the Terms is not applicable all other sections shall remain in full effect.

Statute of Limitations: You agree to bring any and all claims or actions relating to the use of the Website within one (1) year after such alleged cause of action arose. If there is an outstanding claim from more than one (1) year of such action then you agree that the statute of limitations would be exceeded and the claim will be barred.

Governing Law: By virtue of confirming the order the customer enters into a binding contract with NYTH governed by these Terms which shall be construed and interpreted, and the rights and liabilities of the parties determined, in accordance with the law of the United States, to the extent applicable, and otherwise in accordance with the laws of the State of New York. All disputes arising hereunder, unless resolved by mutual agreement of the parties, shall be resolved by a Federal or State court in the City of New York, County of New York. You waive the right to trial by jury in any action that may be brought hereunder.

Notices: Official or legal notices to NYTH shall be sent by email with acknowledgment from receiving party, courier, facsimile or certified mail (return receipt requested) to the following address: New York Trans Harbor d/b/a New York Water Taxi and Circle Line Downtown, 655 Third Avenue, 14th Floor, New York, NY 10017, attention: Chief Operating Officer.

Additional Terms: If any of the provisions of the Terms are prohibited by or held invalid under applicable laws or regulations, then that provision shall be considered inapplicable and omitted but shall not invalidate the remaining provisions.

Communication with NYTH: If you have any comments, questions or concerns about the Website or otherwise, please feel free to contact: 212.742.1969 or info@nywt.com

Entire Agreement: These Terms together with any other documents expressly referred to herein contain the entire agreement and supersede all prior agreements, conversations, and arrangements whether written or oral.